How long will it take for my order to be delivered?

We ship orders within 1 business day. In the Netherlands and Belgium, delivery time is usually 5-7 business days.

What are the shipping costs?

We offer free shipping within the Netherlands and Belgium.

Can I return my order?

Yes, you can return within 14 days of receipt, provided the product is unused and in its original packaging. The return address is: Meindertsloot 15, 1602HE, in Enkhuizen.

Which payment methods do you accept?

At Hometastic, you can pay securely via iDEAL, Bancontact, credit card, PayPal, Klarna, and other common payment methods.

How can I track my order?

Once your order has been dispatched, you will receive an email with a track & trace code to follow your parcel

Do you offer a warranty on products?

Yes, all our products come with a minimum of 1 year manufacturer's warranty. Defects due to normal use will be repaired or replaced free of charge.

Can I change or cancel my order?

Yes, as long as the order has not yet been shipped, you can submit changes to our customer service.

Are your products safe to use?

Yes, we only select products that comply with applicable European safety and quality standards.

How do I contact your customer service?

You can reach us via the contact form on the website, WhatsApp, or by email. We usually respond within 24 hours on working days.