How long will it take for my order to be delivered?

We ship orders within 1 business day. In the Netherlands and Belgium, delivery time is usually 1-2 business days.

What are the shipping costs?

We offer free shipping within the Netherlands and Belgium for orders over 50 euros. For other countries, shipping costs apply depending on the destination.

Can I return my order?

Yes, you can return it within 14 days of receipt, provided the product is unused and in its original packaging.

Which payment methods do you accept?

At Hometastic, you can pay securely with iDEAL, Bancontact, credit card, PayPal, Klarna, and other common payment methods.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking code to track your package

Do you offer a warranty on products?

Yes, all our products come with a minimum 1-year manufacturer's warranty. Defects resulting from normal use will be repaired or replaced free of charge.

Can I change or cancel my order?

Yes, as long as the order has not yet been shipped, you can submit changes to our customer service.

Are your products safe to use?

Yes, we only select products that meet the applicable European safety and quality standards.

How do I contact your customer service?

You can reach us via the contact form on the website or by email. We usually respond within 24 hours on business days.

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